Refund policy
Return Policy
Hockey Lion offers a full refund or exchange on all regular priced online purchases of products if they are returned in the condition in which they were sold, with original tags, withinΒ 30 days of purchase. All returned items must be unused, in new condition and resalable. Hockey Lion does not take back items that have been used (including sharpened/molded skates or cut/taped sticks). In addition, Hockey Lion does not accept returns of closeout items, jocks and undergarments and pro stock items.
Custom Bladetech, Skates, Stick orders cannot be returned.Β Cancellations of custom bladesΒ will be accepted within 12 hours of being placed. After this point in time they will be sent into production and will not be able to be cancelled.
Free shipping can be earned by meeting a certain order threshold. If an order is returned and no longer meets the minimum threshold for free shipping, the original cost of shipping said order will be deducted from the final refund amount.
Until Hockey Lion receives the returned item(s), you are responsible for any loss. Where appropriate, your payment will be refunded to your account within thirty (30) days of receipt. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.
Duties are non-refundable once the item is shipped. Duties are paid to the issuing shipper/government and thus cannot be returned.Β
If you require any assistance or have any questions regarding a return, please call us at (905) 770-0700 or send us an email atΒ orders@hockeylion.com.
Instructions For Customers in Canada:
Return shipping will be at the cost of the customer. To return a product, you must fill out your return shipping label and send it with the product to:
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Instructions For Customers in the USA:
Return shipping will be at the cost of the customer. To return a product, you must fill out your return shipping label and send it with the product to:
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